3 ms·
An issue we had with trust pilot is that we got a bunch of our users to give us reviews, and then trust pilot cut 40% of them based on whatever they have going
by bengale 4y ago
An issue we had with trust pilot is that we got a bunch of our users to give us reviews, and then trust pilot cut 40% of them based on whatever they have going on in the backend, they couldn't tell us. That for a small company is quite a valuable thing to lose tbh, they claimed they reached out to those people but ones who we are close with said they received nothing. They gave us no pathway to prove they were legit review, just deleted.
Left a pretty bad taste tbh, trust pilots only suggestion was to use their email setup where you CC them into customer comms and then later they email the customer themselves to ask for the review. Just seemed like a way to tie us in deeper with them.
- Nextgrid 4y ago> trust pilots only suggestion was to use their email setup where you CC them into customer comms That and their insistence to use a JS-based widget instead of just plainly copying review text smells like spyware. If it was my company I'd give them the middle finger and a C&D for using my brand's assets (logo, etc) on their site.
- kionce 4y agoHuh, I didn't realise they can be so predatory. Did you switch to something else after this?
- bengale 4y agoSadly, no. We're actually going to pay them for a bunch of their marketing tools because, as shitty as it is, customers really do respond well to seeing reviews on there and they trust them more than testimonials on our site. I thought their prices were crazy initially, but the amount of times we hear "oh I saw your good reviews on trust pilot so we decided to go with you". Just got to suck it up and pay the toll.