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As a starting point, there is the excellent "never split the difference" book: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805
by BiteCode_dev 4y ago
As a starting point, there is the excellent "never split the difference" book: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805 https://www.amazon.com/Never-Split-Difference-Negotiating-De...
- notakio 4y agoVoss teaches classes, as well; they are useful well outside the bounds of hostage negotiation, in almost any context where soft interpersonal communication is a determining factor. My introduction to Mr. Voss was through an immersive training event, where the participants got a small taste of his world/skillset. Watching him work was illuminating, to say the least. Mostly, the value I've retained from that experience has been applicable in business contexts, and, ironically, during the home-buying process. It changed how I looked at interpersonal conflicts, and has been very handy in figuring out a path which essentially leaves all parties feeling like they got what they needed to get out of the deal.
- notakio 4y agoI should have included a link to his company, the Black Swan Group: https://www.blackswanltd.com/ https://www.blackswanltd.com/
- gregmac 4y agoI just listened to an interesting podcast interview with the author of this book [1]. He discusses what the GP said above: there's a team of say, 7 people listening, and each person has a specific job, depending on the situation: listening for positive things they say, negative things, tone, timing, background noise. Pretty interesting interview. [1] https://www.jordanharbinger.com/chris-voss-negotiate-as-if-your-life-depended-on-it/ https://www.jordanharbinger.com/chris-voss-negotiate-as-if-y...