That's where I thought author was going -- that computers by default have no values. That is, rather than being ruthless, their primary characteristic is ambiv

That's where I thought author was going -- that computers by default have no values. That is, rather than being ruthless, their primary characteristic is ambivalence. They don't care about anything unless specifically programmed to care. And most of the worst features of computing in practice stem from this. The unresponsive GUI, because a background process has stalled it. The "end user shall have no ability to program except via Excel" corporate devices, because IT has only programmed in security values. The Windows update that forced a restart and closed without saving work in progress. (And yes, I'm ignoring the complexities of user-primacy on computing behavior to make a clearer point) And it feels like we're getting better at this and prioritizing user desire / action over other computing tasks. But article was an excellent reminder that there is no default compassion... save what we program in.