My wife got banned from Apex Legends, a game she's invested quite a bit of time and money into. The ban says it's allegedly for cheating, and she's never cheate

My wife got banned from Apex Legends, a game she's invested quite a bit of time and money into. The ban says it's allegedly for cheating, and she's never cheated in her life, doesn't have any software that can even remotely be considered cheating, or did anything that could be misconstrued as cheating. In fact, she's pretty bad at the game and her stats are quite low, so there isn't even a chance she's been reported for cheating for being super good or anything. She's also appealed and got the ban confirmed and by the "manual review" process, whatever that means. It's doubly frustrating cause she's got quite a bit of money invested in the cosmetic items in the game that she no longer can access.