"The core problem ... lies on the fact that different people have different definitions of what "quality" means." The user is not the problem. The user is the

"The core problem ... lies on the fact that different people have different definitions of what "quality" means." The user is not the problem. The user is the solution. http://news.ycombinator.com/item?id=3170840 http://news.ycombinator.com/item?id=3170840