> if engineers are empowered / encouraged to create and prioritize their own tickets, then its not a hurdle at all Many people - now including me - are plainly

> if engineers are empowered / encouraged to create and prioritize their own tickets, then its not a hurdle at all Many people - now including me - are plainly telling you that it is a hurdle for them. No amount of reframing this is going to alter someone else's experience.