Nice idea that of these people dedicated to evaluating customer's ideas/suggestions. As a (hopefully competent enough) end-user, I can confirm how for some rea

Nice idea that of these people dedicated to evaluating customer's ideas/suggestions. As a (hopefully competent enough) end-user, I can confirm how for some reasons the process of accepting (or refusing if it is the case) feedback or suggestions is often alien to many developers/programmers. I don't know if this is due to them being too busy with other (possibly more important) things, if there is some sort of arrogance involved (i.e. the way the program is written is already perfect) or if there is some other reason, but surely to try and convince some software makers (I am talking about specific, "narrow", business software) that "feature x" is not needed or implemented in such a way that makes working with the program much slower or possibly making it more prone to errors is often a lost battle.