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Bitwarden pivoted to serving enterprise needs (like SSO, collaboration) a few years ago and hasn’t given much attention to improving the basic product itself (t

by AnonHP 4y ago

Bitwarden pivoted to serving enterprise needs (like SSO, collaboration) a few years ago and hasn’t given much attention to improving the basic product itself (there still aren’t additional types, like licenses, WiFi passwords, etc.). You can file this as an issue and wait.

capableweb 4y ago
Just like every other product initially launched for consumers, eventually pivoting to enterprises and forgetting about the little guy. Seems it's impossible for people to run companies for the average consumer. Are their cash-flow really so bad they can't help themselves going into the enterprise market or is there something else going on?
- sokoloff 4y ago
  Enterprises are vastly more willing to pay to have their problems solved than consumers. (I say this as I see the difference in behavior in my own two personas.) Enterprises don’t blink at paying $50K/yr for something to improve security and save staff thousands of hours of time. Consumers are used to things being (or appearing to be) free. On a per-user basis, I’d expect consumers to ask more questions of support, while paying much less.
- richardw 4y ago
  Without meaning to disparage the OP, enterprises don’t put you on HN when their feature isn’t supported. They pay enough to focus the mind on important features. Enterprises are an 80/20 play. Keep your top clients happy and you’ll be fine. The first time you get a large order you realise that’s where your focus should be.
laurent123456 4y ago
I'm wondering why their enterprise clients are ok with this though. I would have thought they'd get more pressure from them since most businesses would not want to lose all their attachments if there's a problem.
- johnchristopher 4y ago
  Or maybe businesses forbid attachments in the first place or maybe they haven't realized and are okay with what being now locked in the service. Isn't the bitwarden client opensource enough or the implementation free that someone could come in and modify the export functionality or add the functionality to the API ?
  - fomine3 4y ago
    Probably enterprises don't want export feature by user.
    - rsstack 4y ago
      Organization export is separate from the user export and it's only available to administrators. I just checked - it's using the same code and is missing attachments too.
- dspillett 4y ago
  Perhaps attachments isn't an enterprise priority over things like SSO support and other features that have seen changes and additions?
  - rsstack 4y ago
    I only noticed attachments exist after this post. They are pretty hidden away and there are other ways to store SSH keys that do get included in the export.
- phpisthebest 4y ago
  As an Enterprise Client, I did not even know there was attachments, and i dont know what I would use attachments for...
  - mdaniel 4y ago
    Splunk licenses (and likely a ton of other enterprise-y software) are actual files, so when we renew our license, it goes into 1P as an attachment on our Splunk item I recognize that's not what you would use attachments for, but I'm offering that there are enterprises that get benefit from attachments, not just individual users
waplot 4y ago
bitwarden allows you to add custom fields and secure notes for anything that falls outside the usual email/password data.

by AnonHP 4y ago

capableweb 4y ago

Just like every other product initially launched for consumers, eventually pivoting to enterprises and forgetting about the little guy. Seems it's impossible for people to run companies for the average consumer. Are their cash-flow really so bad they can't help themselves going into the enterprise market or is there something else going on?

sokoloff 4y ago
Enterprises are vastly more willing to pay to have their problems solved than consumers. (I say this as I see the difference in behavior in my own two personas.) Enterprises don’t blink at paying $50K/yr for something to improve security and save staff thousands of hours of time. Consumers are used to things being (or appearing to be) free. On a per-user basis, I’d expect consumers to ask more questions of support, while paying much less.
richardw 4y ago
Without meaning to disparage the OP, enterprises don’t put you on HN when their feature isn’t supported. They pay enough to focus the mind on important features. Enterprises are an 80/20 play. Keep your top clients happy and you’ll be fine. The first time you get a large order you realise that’s where your focus should be.

laurent123456 4y ago

I'm wondering why their enterprise clients are ok with this though. I would have thought they'd get more pressure from them since most businesses would not want to lose all their attachments if there's a problem.

johnchristopher 4y ago
Or maybe businesses forbid attachments in the first place or maybe they haven't realized and are okay with what being now locked in the service. Isn't the bitwarden client opensource enough or the implementation free that someone could come in and modify the export functionality or add the functionality to the API ?
- fomine3 4y ago
  Probably enterprises don't want export feature by user.
  - rsstack 4y ago
    Organization export is separate from the user export and it's only available to administrators. I just checked - it's using the same code and is missing attachments too.
dspillett 4y ago
Perhaps attachments isn't an enterprise priority over things like SSO support and other features that have seen changes and additions?
- rsstack 4y ago
  I only noticed attachments exist after this post. They are pretty hidden away and there are other ways to store SSH keys that do get included in the export.
phpisthebest 4y ago
As an Enterprise Client, I did not even know there was attachments, and i dont know what I would use attachments for...
- mdaniel 4y ago
  Splunk licenses (and likely a ton of other enterprise-y software) are actual files, so when we renew our license, it goes into 1P as an attachment on our Splunk item I recognize that's not what you would use attachments for, but I'm offering that there are enterprises that get benefit from attachments, not just individual users

waplot 4y ago

bitwarden allows you to add custom fields and secure notes for anything that falls outside the usual email/password data.