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You have a point about the actual amount of time saved, but there are plenty of questions that are very complex that can be answered by a good FAQ. For example
by evanhamilton 15y ago
You have a point about the actual amount of time saved, but there are plenty of questions that are very complex that can be answered by a good FAQ.
For example: we offer Single Sign-On for UserVoice. If we didn't have any documentation at all about it, we'd spend many, many more hours answering basic questions like "how do I set up SSO?", "how can I encrypt my JSON token?", etc. Yes, we still have to answer specific questions that can't be anticipated by an FAQ, but we've saved ourselves many hours with this documentation.