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I also disagree with this assertion - "If you build it one day, user X will be confused. Build it another, user Y will be confused." I agree that you can never
by andrewljohnson 15y ago
I also disagree with this assertion - "If you build it one day, user X will be confused. Build it another, user Y will be confused."
I agree that you can never make a product that 100% of people can use with ease, but you can get close, and you can make changes that help User X without alienating User Y.
Case in point: iPads don't come with instruction manuals, and toddlers and old people both use them with ease.
- kenjackson 15y agoCase in point: iPads don't come with instruction manuals, and toddlers and old people both use them with ease. Although it took me nearly an hour to figure out how to copy some videos I had transcoded to the device.
- evanhamilton 15y agoNot sure I agree with that point: http://www.google.com/insights/search/#q=ipad%20help&cmpt=q http://www.google.com/insights/search/#q=ipad%20help&cmp... Yes, they're easy to use. Are they so easy to use that nobody ever needs any help with them? No.