This would be fantastic in an environment where you have a consumer base - but we're still trying to solve the problem where we have a huge amount of technical

This would be fantastic in an environment where you have a consumer base - but we're still trying to solve the problem where we have a huge amount of technical information for our professional customers and it's difficult to find - even for our support staff as some issues only come up rarely and we forget where we put the solution. We're actively looking for this solution if anyone has something that would fit this need.