My statement is mostly based on the assumption that a large part of their revenue is based on microtransactions, for which satisfied customers are key. Therefor

My statement is mostly based on the assumption that a large part of their revenue is based on microtransactions, for which satisfied customers are key. Therefore if I stop playing due to the loading times, they effectively loose money since I certainly won't buy any in-game money with my real money. But you are of course right that I have already bought the game. Regarding the management: If it takes >5 minutes on top high-end gaming rigs to load a game and if your loading times have become a meme in the internet, I think a somewhat reasonable product manager should ask their developers to at least invest 5 minutes in figuring out why it takes so long (that's probably about the time needed to figure it out given the tools the developers have) and if it can be decreased in a reasonable amount of time. I was just amazed by how simple the problem actually was for an issue that has led me and many others to stop playing. (And I actually really wanted to play, but I just didn't want to look 15 minutes at loading screens for having 5 minutes of actual playtime.)