The same could be said about healthcare.gov in the first place though. The reality is most user-facing government software is horribly designed. This problem i

The same could be said about healthcare.gov in the first place though. The reality is most user-facing government software is horribly designed. This problem isn't unique to software actually, it boils down to how government contracting works and how even after someone gets the contract it's very much requirements driven with little room for flexibility and A LOT of overhead.