I can't help you, sorry, but I can commiserate. I have (had) an ancient account on Yahoo, lost access to it, lost my backup drive (it was in storage for years,

I can't help you, sorry, but I can commiserate. I have (had) an ancient account on Yahoo, lost access to it, lost my backup drive (it was in storage for years, I eventually found it again but it's effectively a brick) and then Yahoo reincarnated itself a few times(?), anyway, the data is toast, it probably still exists somewhere but there's no realistic way that I'm ever going to see it again. - - - - I think about this stuff a lot. On the one hand, I have trained myself over the years never to blame the user. On the other hand, since we are rapidly wiring up our civilization and society to depend utterly upon computers I feel it behooves the average person to educate themselves about them at least to a level of basic computer literacy (or risk becoming a kind of serf or peasant.) On the gripping hand, there certainly are groups of people (corp, state) who seem really into the idea of creating a "peasant" class that supports them but has no effective power over them. Those folks strive mightily to shepherd their customers into their silos (the metaphor becomes a bit mixed, sorry.)