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Dropbox doesn't have any functioning contact points. I cancelled my yearly subscription a month ago the day after it renewed, they cancelled my premium benefits

Dropbox doesn't have any functioning contact points. I cancelled my yearly subscription a month ago the day after it renewed, they cancelled my premium benefits immediately but never send the $120 refund that the cancellation page said I'd get. Tried contacting them from their website contact page, nothing. Tried tweeting at their support account, nothing. I'm half tempted to try to get my bank to do a chargeback. It's sad, I used to really like dropbox but now they just suck.

_jal 4y ago
I've gotten much quicker with chargebacks in this situation. Companies that go out of their way to insulate themselves from their customers leave you little other alternative. Dropbox is acting no different than any other scammer here, and there's a limit to how much time I'm going to waste on being polite. Somehow it is always a "mistake", and somehow those "mistakes" always involve money flows in the same direction.
djbusby 4y ago
Do the charge-back! There is no other course if you want that money back.
- remram 4y ago
  This is also exactly what it's for, getting your money back for services not provided after attempts to contact support fail.
InitialLastName 4y ago
> I'm half tempted to try to get my bank to do a chargeback. Do it. I guarantee Dropbox cares far more about their relationship with the credit card processors than it does about their relationship with you (who just terminated your relationship with them), so maybe if enough people do chargebacks to resolve their problems it will incentivize them to make their system work correctly.
- mullen 4y ago
  And make sure to explain the story to the Bank/Credit Card company as accurately as possible. You paid X for Y amount of service but want to cancel after Y amount of service and instead Dropbox just cancelled you right away and won't refund you the difference.
ratww 4y ago
At this point half of the internet doesn't seem to have functioning contact points. I sometimes wonder if I could do chargebacks for almost everything I buy online, since some companies don't even bother to answer the credit card company or PayPal to dispute or authorise the chargeback.
PascLeRasc 4y ago
They technically have fine print that they don't ever give refunds for unused time - https://help.dropbox.com/accounts-billing/cancellations-refunds https://help.dropbox.com/accounts-billing/cancellations-refu.... When this happened to me I asked the support chat for confirmation in writing so I could file it with a chargeback, and they found a way to refund me without one.
kurupt213 4y ago
You need to do the chargeback

_jal 4y ago

I've gotten much quicker with chargebacks in this situation. Companies that go out of their way to insulate themselves from their customers leave you little other alternative. Dropbox is acting no different than any other scammer here, and there's a limit to how much time I'm going to waste on being polite. Somehow it is always a "mistake", and somehow those "mistakes" always involve money flows in the same direction.

djbusby 4y ago

Do the charge-back! There is no other course if you want that money back.

remram 4y ago
This is also exactly what it's for, getting your money back for services not provided after attempts to contact support fail.

InitialLastName 4y ago

> I'm half tempted to try to get my bank to do a chargeback. Do it. I guarantee Dropbox cares far more about their relationship with the credit card processors than it does about their relationship with you (who just terminated your relationship with them), so maybe if enough people do chargebacks to resolve their problems it will incentivize them to make their system work correctly.

mullen 4y ago
And make sure to explain the story to the Bank/Credit Card company as accurately as possible. You paid X for Y amount of service but want to cancel after Y amount of service and instead Dropbox just cancelled you right away and won't refund you the difference.

ratww 4y ago

At this point half of the internet doesn't seem to have functioning contact points. I sometimes wonder if I could do chargebacks for almost everything I buy online, since some companies don't even bother to answer the credit card company or PayPal to dispute or authorise the chargeback.

PascLeRasc 4y ago

They technically have fine print that they don't ever give refunds for unused time - https://help.dropbox.com/accounts-billing/cancellations-refunds https://help.dropbox.com/accounts-billing/cancellations-refu.... When this happened to me I asked the support chat for confirmation in writing so I could file it with a chargeback, and they found a way to refund me without one.

kurupt213 4y ago

You need to do the chargeback