I don't get this response at all. I'm in a team developing software for people in areas with rubbish internet. It's a bit above my pay grade to fix infrastruct

I don't get this response at all. I'm in a team developing software for people in areas with rubbish internet. It's a bit above my pay grade to fix infrastructure problems in foreign lands. It's probably more cost effective to let the software deal with it gracefully. And in my case.. the infrastructure was fine, but a sheep literally chewed through it. Do we ban sheep? Granted he should have been better fence... but the point is shit happens and help out in the country can take weeks to materialize.