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From MediumCo I will say: there is a lot of friction, quite intentionally, when you go off the rails. As a backend engineer, messing with things like VMs and SS
by closeparen 4y ago
From MediumCo I will say: there is a lot of friction, quite intentionally, when you go off the rails. As a backend engineer, messing with things like VMs and SSL certificates yourself is definitely way off the rails. We want that to be hard. You are supposed to be creating and iterating on services using the standard application frameworks, deployed to the standard shared clusters, communicating through the standard service mesh, etc. where all of that is handled automatically.
Make sure there's not a golden path that you're missing? Or that your reasons for departing from it are really insurmountable?
- PaywallBuster 4y agowork at managed service provider everything is a ticket ssl is expiring, - make a ticket for the customer, - request a quotation, - wait for approval, - finally issue the cert manually, - finally deploy it (manually, using some tool of course)
- ramphastidae 4y agoSeems totally reasonable to me.
- closeparen 4y agoIf you can have such a structured, rote process then why isn't it just automated/self-serve? That is one thing I like about my medium-sized (public) company, you can't necessarily touch things yourself but you only wait in line for human attention if your request is somewhat unusual or actually calls for discretion and creativity.
- PaywallBuster 4y ago"let's encrypt is not good enough, our customers are "enterprise", bla bla"
- Swannie 4y ago"Because our users are irresponsible, and will order 1000's of dollars of externally signed certificates..." shock horror maybe they might actually ... get more done and therefore need more stuff :D
- anothernewdude 4y agoReminds me of when our license for ElasticSearch was expiring, the process took so long (we wrote a countdown application to test out our local PaaS) that it had expired, and just silently turned off secure auth.