4 ms·

I'm sorry to complained this happened to you. Definitely file a complaint with the DOT. Depending how much you want to push things, this could qualify as involu

I'm sorry to complained this happened to you. Definitely file a complaint with the DOT. Depending how much you want to push things, this could qualify as involuntary denied boarding (IBD). I would definitely pursue this. You might also consider disputing the charge on your credit card. In the end, you presented yourself for check-in and were unjustifiably barred from the flight through no fault of your own.

ithkuil 4y ago
Thanks for the pointers, but I'm in the privileged position to not have to care about the details since it was a work trip handled by my employer. I just wanted to share my anecdote for the human angle: some people enjoy exercising power over other people. It's not dissimilar to issues that the police force faces, although I would expect an airline to be better placed at rooting out this kind of bad elements from their workforce.