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I had a paid support AWS bug ticket sit for 6 weeks before I found someone high enough on the chain to get it looked at.

• rsstack 4y ago
  > before I found someone high enough on the chain Many orgs have difficulties with escalating issues outside of the support organization. AWS never _ignored_ a ticket I opened.
  • larrik 4y ago
    This ticket had zero replies or movement until I went nuclear.
    • pojzon 4y ago
      What was the ticket about ?