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On the pricing page I see that Enterprise includes: Standard Support - GitHub Support can help you troubleshoot issues you run into while using GitHub. Get sup
by treis 4y ago
On the pricing page I see that Enterprise includes:
Standard Support - GitHub Support can help you troubleshoot issues you run into while using GitHub. Get support via the web.
Premium support is listed as "available" (so not included):
With Premium, get a 30-minute SLA and 24/7 web and phone support. With Premium Plus, get everything in Premium plus your own Support Account Manager and more.
- mjw1007 4y agoRight, from which you can infer that you don't get a 30-minute SLA. But not that you get no SLA at all.
- treis 4y agoA SLA is a promise to do something in a specific amount of time. If you don't have that promise you don't have an SLA.
- Beldin 4y ago> With Premium Plus, get everything in Premium plus [...] Off topic, pedantic, but still... That is horrible writing. And that's not even going into the "and more".