3 ms·
As Enterprise-plan customers we also had a support ticket recently ignored for 8 days (not hours) until I pinged on it. That's super unusual for paid SaaS. I ca
by rsstack 4y ago
As Enterprise-plan customers we also had a support ticket recently ignored for 8 days (not hours) until I pinged on it. That's super unusual for paid SaaS. I can't think of any other vendor that ignored my support tickets for that long (not even "we're looking into it"), including the dreaded Google.
- larrik 4y agoI had a paid support AWS bug ticket sit for 6 weeks before I found someone high enough on the chain to get it looked at.
- rsstack 4y ago> before I found someone high enough on the chain Many orgs have difficulties with escalating issues outside of the support organization. AWS never _ignored_ a ticket I opened.