3 ms·
While I sympathize I would say that if you're emailing from a new domain and have not done your SPF, DKIM and DMARC records correctly (or at all) it's understan
by mguerville 4y ago
While I sympathize I would say that if you're emailing from a new domain and have not done your SPF, DKIM and DMARC records correctly (or at all) it's understandable that your emails are getting blocked, and it's probably not just by Gmail.
You wouldn't buy from an ecommerce site that doesn't have SSL and HTTPS, in fact your browser may try to slow you down if you even attempt this. Likewise emailing people for business reasons now requires doing the bare minimum of work to inform the various email providers that your messages are legitimate, and at the scale that Gmail operates filtering messages based on crude but generally good rules seems like a good idea for the benefit of their users.
Setting up your email properly is a couple hours worth of work at most by the way, look up sites like MX Tool Box or search for the topic of "email deliverability" and you'll find tutorials tailored to nearly any email provider you may be using.
Good luck
- jacquesm 4y agoThis does not match my experience. Even mail from trusted addresses that have been working for years and whose mail servers have not changed routinely gets dropped entirely, spam binned, flagged as malicious and whatever else. And I don't mail all that often to begin with. But the biggest source of spam is gmail itself.
- mguerville 4y agoI've heard enough of these horror stories to know it's a real problem, even if only for a relatively small percentage of users it's not acceptable (even more so because of their notorious lackadaisical support/recovery process). That said in the case of OP it seems they didn't do any of the basics steps to improve deliverability, so in that particular case I think pinning the blame entirely on Gmail is a stretch.
- jacquesm 4y agoI don't see them claiming the same happened to Microsoft, Yahoo or other email providers and I know for a fact that all of that stuff has happened to me from mail servers that seemed to be configured just fine.
- pcdoodle 4y agoThanks for sharing. We can't reply to email questions from gmail users asking for an update on our shipping progress, so in this case, the customer is emailing us and we're not able to reply. We've since reverted to calling the customer to respond. Left a voicemail to one this morning and got a text back: "Don't worry take your time".
- reachableceo 4y agoThey said they sent the email via Shopify. Are you saying Shopify doesn’t have good deliverability?