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The CEO of FireHydrant had a less charitable answer last year: https://twitter.com/bobbytables/status/1403090735038189573 https://twitter.com/bobbytables/statu

The CEO of FireHydrant had a less charitable answer last year: https://twitter.com/bobbytables/status/1403090735038189573 https://twitter.com/bobbytables/status/1403090735038189573

deleted 4y ago
[deleted]
ceejayoz 4y ago
FireHydrant was my worst experience out of every incident manager I experimented with - literally nothing worked during our tests - and after two months of asking they're still refusing to remove our account; we still get a weekly email dashboard.
- kwent 4y ago
  Sorry to hear that. I'll do my best to resist asking if you'd like to chat instead ;). We try to take a very "partnership" centric approach. What that looks like day-to-day is our engineers/success/leadership team collaborating in a shared Slack Connect channel on new features. For a lot of our customers we get deep into the problem and bring in outside speakers from the industry to come do workshops, AMAs, etc. that might align well with the challenges. This is the fun part about the job!
  - macspoofing 4y ago
    >Sorry to hear that. I'll do my best to resist asking if you'd like to chat instead ;). Wow - you're looking for dirt on a company in the EXACT thread that calls out some shady things you've done against them.
- btables 4y ago
  Yikes! Never like seeing that. Can you email me directly and I will get this sorted? robert@firehydrant.com
  - ceejayoz 4y ago
    Tickets #1452, #1454, #1588. Was told "the account has been removed" on March 22nd, but I continue to receive "Last week on FireHydrant" emails specific to our org, most recently on May 29.
    - btables 4y ago
      Thanks, emailed you as well. Sorry you ran into this!
ezekg 4y ago
I've been a victim of this too and it sucks. People will flat out copy your business, and while they're at it, they'll go and copy and paste your painstakingly-written documentation as well. This really leaves a bad taste in my mouth. I always try to go with the OG when I find these types of instances, since they're likely the one actually innovating (I know nothing of FireHydrant, so this is just conjecture).
elite1percenter 4y ago
Apparently not just FireHydrant either. Someone posted on YC about 8 months ago Chris Evans from Incident.io calling them out for copying their Slack and Changelog formats literally word for word. https://twitter.com/evnsio/status/1442908782405701634 https://twitter.com/evnsio/status/1442908782405701634 Standing on the shoulders of giants huh

The CEO of FireHydrant had a less charitable answer last year: https://twitter.com/bobbytables/status/1403090735038189573 https://twitter.com/bobbytables/status/1403090735038189573

deleted 4y ago

[deleted]

ceejayoz 4y ago

FireHydrant was my worst experience out of every incident manager I experimented with - literally nothing worked during our tests - and after two months of asking they're still refusing to remove our account; we still get a weekly email dashboard.

kwent 4y ago
Sorry to hear that. I'll do my best to resist asking if you'd like to chat instead ;). We try to take a very "partnership" centric approach. What that looks like day-to-day is our engineers/success/leadership team collaborating in a shared Slack Connect channel on new features. For a lot of our customers we get deep into the problem and bring in outside speakers from the industry to come do workshops, AMAs, etc. that might align well with the challenges. This is the fun part about the job!
- macspoofing 4y ago
  >Sorry to hear that. I'll do my best to resist asking if you'd like to chat instead ;). Wow - you're looking for dirt on a company in the EXACT thread that calls out some shady things you've done against them.
btables 4y ago
Yikes! Never like seeing that. Can you email me directly and I will get this sorted? robert@firehydrant.com
- ceejayoz 4y ago
  Tickets #1452, #1454, #1588. Was told "the account has been removed" on March 22nd, but I continue to receive "Last week on FireHydrant" emails specific to our org, most recently on May 29.
  - btables 4y ago
    Thanks, emailed you as well. Sorry you ran into this!

ezekg 4y ago

I've been a victim of this too and it sucks. People will flat out copy your business, and while they're at it, they'll go and copy and paste your painstakingly-written documentation as well. This really leaves a bad taste in my mouth. I always try to go with the OG when I find these types of instances, since they're likely the one actually innovating (I know nothing of FireHydrant, so this is just conjecture).

elite1percenter 4y ago

Apparently not just FireHydrant either. Someone posted on YC about 8 months ago Chris Evans from Incident.io calling them out for copying their Slack and Changelog formats literally word for word. https://twitter.com/evnsio/status/1442908782405701634 https://twitter.com/evnsio/status/1442908782405701634 Standing on the shoulders of giants huh