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There are other aspects of a contract that can be beneficial: SLA, including compensation for outages and outs if they have too many. Sure, without a contract

There are other aspects of a contract that can be beneficial: SLA, including compensation for outages and outs if they have too many. Sure, without a contract you can leave anytime, but a contract isn't necessarily a permanent trap. They are negociable. You can push for lower incidence allowances, an opt-out part way through the contract, and so on. Support... more in actual human assistance with the move and issues. Depending on your size and the terms, that contract could be worth 6 to 7 figures to the company. That is some serious motivation to help make the initial experiences good and the help along the way.

biot 15y ago
Generally "no contract" means no fixed-term (eg: multi-year) contract. There is always a contract of some sort covering acceptable use, SLA, payment terms, termination rights, and so on. Otherwise you could use as much as you want for any purpose and not pay them a cent and they'd have no recourse. You can even have a contract locking in your price for five years but that you only pay month to month and can leave at any time without penalty.