Isn’t reliability a feature of the product? I am currently building out a team for a new product and reliability is quite high on our feature list. We have a em

Isn’t reliability a feature of the product? I am currently building out a team for a new product and reliability is quite high on our feature list. We have a embedded SREs who are working on improving our product reliability full time. We share the operational workload between the SWEs and SREs instead of just throwing all the operational problems at the SREs. This gives developers an appreciation for reliability and stability and makes sure that the SREs actually have the time and resources to improve the product instead of being a help desk. It sounds like you needed a separate chain of command for SREs because your product leadership was incompetent.