> “Code is a liability” “Don’t solve problems with code that can be solved in other ways” In my experience managers tend to parrot those, but it is almost alwa

> “Code is a liability” “Don’t solve problems with code that can be solved in other ways” In my experience managers tend to parrot those, but it is almost always coders (technical managers who get their hands dirty still count) who actually knew when a problem can be solved without code in an elegant, scalable, way. Again IME, when managers are left to their own devices for those decisions it's often "send an email telling users they can just [mis]use feature X for that", or "yeah just install Intercom and support will handle" or "ask users to open a support ticket to perform this feature". Solutions which will often creates more problems for support people, customers/users, non-technical users, or even developers later because often they have have to do something with non-structured chat data.