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> human error is an unfortunately effective way at ending an investigation If you can't find a scapegoat, senior executives will line up to throw themselves
by nonrandomstring 4y ago
> human error is an unfortunately effective way at ending an
investigation
If you can't find a scapegoat, senior executives will line up to throw
themselves on a grenade in return for a golden parachute and
preferential place at the revolving door of professional management
networks.
Why? Because the kind of contextual root cause analysis the author is
(in good faith) promoting here is the last thing anybody wants in
companies that cut corners and push risk externalities on to the
world.
> we human beings are physical beings, you can think of us as machines
Nice postulate let's see where that leads...
It's certainly dehumanising (and therefore fails multiple essential
requirements for real-world use) but let's entertain the idea that we
are simply little functional utility maximisers.
> how did the operator's g function score a higher value for pushing A
over B?
All we have to do is take into account every single variable and
contextual factor of the workplace, training, remuneration, budgets,
policy, corporate strategy, markets, competition...
But there's a fly in the ointment. Are corporations not "legal
persons"? So we must also consider them "as machines", right?
They cannot be 'blamed', but are merely little profit maximising
functional automatons. And by dint of the same logic, we must look to
their environment, contextual variables, national and global politics
and so on, in which governments are simply little utility maximising
machines with their own values.
While not an infinite regress, it is an analytic process that pushes
all causation out to a nebulous margin which, most importantly, cannot
be changed. Therefore all failures, no matter how many lives or
billions of dollars are lost, is ultimately "just the way the world
is".
In our hearts most of us already know this. But perfomative justice,
and the entire edifice of rational scientific management, rests on
finding local culprits after no more than "5 why?" iterations.
- kzrdude 4y agoCompanies are easy to reprogram compared to people
- nonrandomstring 4y ago> Companies are easy to reprogram compared to people Is that true? I'm not so sure. Surely the difficulty is a multiple of the number of employees. Unless you imagine that by writing some new policies and issuing edicts one can, like Capt. Picard simply "Make It So". In reality institutional culture can be notoriously hard to reset. Change/transformation is a big deal when you have more than a roomful of people.
- kzrdude 4y agoWell, I'm thinking that companies are mostly based on rules and processes. Humans are a lot of things, independent and can follow processes, but they are also flesh and bone - there's a lot about how humans work that we can't change by "reprogramming". It's hard to make people twice as perceptive about (for example) people walking behind their car when reversing. Because it's about our perception and senses, not rules.