I've went thru the same problems. Posted a negative review and they scolded me in a message and refused to post the bad review I too was trying to warn others.

I've went thru the same problems. Posted a negative review and they scolded me in a message and refused to post the bad review I too was trying to warn others. I've ordered things from the app and received the wrong items with no way to submit the problem to Amazon. Never receiving items I ordered the app will say running late after never receiving the item I inform Amazon to issue a refund I get my refund than they all of a sudden send the item and recharge me after I receive my refund. You can only talk to a computer with questions designed by Amazon you cannot write your own you pick from a few they have listed. I don't know what's going on with Amazon but it's not good. I've went back to shopping with Walmart.