I fully agree and the medical field in particular confounds me when I get asked to come in at 3pm on a Tuesday as the only time all month available and then wai

I fully agree and the medical field in particular confounds me when I get asked to come in at 3pm on a Tuesday as the only time all month available and then wait for 45 min. That being said, I think the reason these frustrations are exploitable is because every single charge is passed directly to the consumer. For all of the private market's genius, it struggles to capture efficiencies except for when it enriches the shareholders, board members or C-suite with salary ties to stock performance. No one ever seems to ask why that is. Its just assumed that the consumer should pay for it out of their post tax wallet share.