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Its a Model 3, so not manufactured in Berlin. It isn't obvious to me if it was Fremont, it may have been from China. Regardless of point of origin, the problem

by _ea1k 4y ago

Its a Model 3, so not manufactured in Berlin. It isn't obvious to me if it was Fremont, it may have been from China. Regardless of point of origin, the problem was likely caused during shipment, and tbh, should have been caught by Tesla during a predelivery inspection. To me, this last part is the main failure here. Unless the customer took it somewhere for a tire rotation or wheel change and the shop did it. I know that is improbable, but, tbh, it wouldn't be the first time I've seen a shop screw something up and blame the factory.

throwntoday 4y ago
Right, so how would Tesla be able to determine whether the damage was caused by them or someone else? For someone spending $60k on a car, it seems kinds of moronic not to drop $2-300 on a full inspection after delivery but within the return window. The guy kinda deserves it. I get the hate train for Elon is full but this isn't Tesla's fault. The customer had the option to inspect on delivery and get any damage fixed. He chose not to.
- odshoifsdhfs 4y ago
  I don't know where you are from, but here (country in Europe) no-one does that. If they buy it new, pretty sure most things are covered by warranty and even small user fault issues brands tend to fix. I bought a 120k Porsche and didn't go and get it inspected. If I had any kind of problem with the car, I would just call ahead to secure a time slot and they would look over it/try to fix it. Once they diassembled the entire back seat system because of a rattling issue. Found out it was a metal ball from my kid's toy that went through the seatbelt hole and got under the seat. Took them a few hours to do so. Cost? zero. They replaced small parts for free also. Needed a bit of oil? not even a call, just stop by the shop and someone would do it in 10 minutes. The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour, which I understand may fly in the USA, but in Europe they are running into troubles (already are with marketing issues re auto pilot and even Musk 'get back into the office' memos and shit)
  - throwntoday 4y ago
    > The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour You can refuse delivery for any reason and wait for another. Taking months to fix is not a devious action, they quite literally put almost every part on the shelf into a vehicle. With all the complaining you are doing, their backlog of deliveries is still 6mo+ out. People don't seem to care about the issues you're making a huge deal out of.
    - nieve 4y ago
      It sounds like you're saying that prioritizing new sales over current owners is not a problem because it makes more money. Their inability to manage repair part stocks shouldn't be owners' problem.

by _ea1k 4y ago

throwntoday 4y ago

Right, so how would Tesla be able to determine whether the damage was caused by them or someone else? For someone spending $60k on a car, it seems kinds of moronic not to drop $2-300 on a full inspection after delivery but within the return window. The guy kinda deserves it. I get the hate train for Elon is full but this isn't Tesla's fault. The customer had the option to inspect on delivery and get any damage fixed. He chose not to.

odshoifsdhfs 4y ago
I don't know where you are from, but here (country in Europe) no-one does that. If they buy it new, pretty sure most things are covered by warranty and even small user fault issues brands tend to fix. I bought a 120k Porsche and didn't go and get it inspected. If I had any kind of problem with the car, I would just call ahead to secure a time slot and they would look over it/try to fix it. Once they diassembled the entire back seat system because of a rattling issue. Found out it was a metal ball from my kid's toy that went through the seatbelt hole and got under the seat. Took them a few hours to do so. Cost? zero. They replaced small parts for free also. Needed a bit of oil? not even a call, just stop by the shop and someone would do it in 10 minutes. The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour, which I understand may fly in the USA, but in Europe they are running into troubles (already are with marketing issues re auto pilot and even Musk 'get back into the office' memos and shit)
- throwntoday 4y ago
  > The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour You can refuse delivery for any reason and wait for another. Taking months to fix is not a devious action, they quite literally put almost every part on the shelf into a vehicle. With all the complaining you are doing, their backlog of deliveries is still 6mo+ out. People don't seem to care about the issues you're making a huge deal out of.
  - nieve 4y ago
    It sounds like you're saying that prioritizing new sales over current owners is not a problem because it makes more money. Their inability to manage repair part stocks shouldn't be owners' problem.