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Why is this even a news story. Just refuse delivery or report it and get it repaired. Berlin is a new factory it's gonna have some bumps along the road. At leas

Why is this even a news story. Just refuse delivery or report it and get it repaired. Berlin is a new factory it's gonna have some bumps along the road. At least the issues aren't as prevalent as they were during hell week for M3 a couple years ago.

marcinzm 4y ago
You jack up the car and look at details of the underbody every time you buy a factory new car? Tesla is refusing to fix the issue: >The lawyer is now asking Tesla out of court for a new delivery, i.e. for an exchange. But Tesla's reaction is anything but customer-friendly: the cosmetic impairments are on the underside of the vehicle and are therefore irrelevant. To fix this you would have to replace the entire battery unit, which you are welcome to do - but only at the expense of Stocker himself!
- Aachen 4y ago
  Is it purely cosmetic? It's quoted as Tesla's claim but it's not clear whether this is disputed. "Cracks" in the underbody (I first assumed paint when I saw the title) sounded much more serious. Edit: translated the article and this being cosmetic is actually the core of the dispute. Since it won't pass the first safety inspection, it seems obviously false and the product is not usable as one could reasonably have expect and thus Tesla will have to fix it or refund the car under European consumer law as I know it (not sure if there are exceptions for vehicles).
  - marcinzm 4y ago
    It doesn't seem cosmetic as, if I read correctly, an expert failed to pass the car for German car safety standards during an inspection. Despite that Tesla isn't going to fix it.
    - technofiend 4y ago
      I know nothing about German law, so sincere question - does enough of these issues cause Germany to ban sale of these cars in their country?
  - altarius 4y ago
    The article also states that an expert "consultant" thinks the car will not pass the German roadworthiness inspection and will not be allowed to drive on public roads thereafter (which has to happen every 2 years?). It's like CA smog plus general inspection of every system including structural integrity and even headlights.
- throwntoday 4y ago
  > You jack up the car and look at details of the underbody every time you buy a factory new car? I know you are being facetious but yes I do. Why wouldn't I inspect thoroughly? Or get it professionally done? I have never bought a car, or a home, brand new or used, without a proper inspection. How is Tesla meant to know this guy didn't damage it himself? Please tell me how you would handle it in your business and how long you think you'd remain solvent.
LeoPanthera 4y ago
I understand the story is in German so you might not have read it, but it says he received the car in February but didn't notice the cracks until months later because the cracks are in the jack supports - the part of the car you lift when you want to change the wheels or something. The article in English via Google Translate: https://efahrer-chip-de.translate.goog/news/tesla-kunde-bekommt-neues-model-3-mit-rissen-so-kommt-er-nicht-durch-den-tuev_108198?_x_tr_sl=de&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp https://efahrer-chip-de.translate.goog/news/tesla-kunde-beko... He did try to get it repaired. Tesla refused.
- deleted 4y ago
  [deleted]
Cu3PO42 4y ago
To add to what other commenters have already said: the car in question was manufactured in the US, not Berlin.
_ea1k 4y ago
Its a Model 3, so not manufactured in Berlin. It isn't obvious to me if it was Fremont, it may have been from China. Regardless of point of origin, the problem was likely caused during shipment, and tbh, should have been caught by Tesla during a predelivery inspection. To me, this last part is the main failure here. Unless the customer took it somewhere for a tire rotation or wheel change and the shop did it. I know that is improbable, but, tbh, it wouldn't be the first time I've seen a shop screw something up and blame the factory.
- throwntoday 4y ago
  Right, so how would Tesla be able to determine whether the damage was caused by them or someone else? For someone spending $60k on a car, it seems kinds of moronic not to drop $2-300 on a full inspection after delivery but within the return window. The guy kinda deserves it. I get the hate train for Elon is full but this isn't Tesla's fault. The customer had the option to inspect on delivery and get any damage fixed. He chose not to.
  - odshoifsdhfs 4y ago
    I don't know where you are from, but here (country in Europe) no-one does that. If they buy it new, pretty sure most things are covered by warranty and even small user fault issues brands tend to fix. I bought a 120k Porsche and didn't go and get it inspected. If I had any kind of problem with the car, I would just call ahead to secure a time slot and they would look over it/try to fix it. Once they diassembled the entire back seat system because of a rattling issue. Found out it was a metal ball from my kid's toy that went through the seatbelt hole and got under the seat. Took them a few hours to do so. Cost? zero. They replaced small parts for free also. Needed a bit of oil? not even a call, just stop by the shop and someone would do it in 10 minutes. The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour, which I understand may fly in the USA, but in Europe they are running into troubles (already are with marketing issues re auto pilot and even Musk 'get back into the office' memos and shit)
practice9 4y ago
It seems like its a Fremont-made car. Model 3 made in that factory always have some issues as opposed to Shanghai ones. Might be from a lack of attention by the workers + QA

marcinzm 4y ago

You jack up the car and look at details of the underbody every time you buy a factory new car? Tesla is refusing to fix the issue: >The lawyer is now asking Tesla out of court for a new delivery, i.e. for an exchange. But Tesla's reaction is anything but customer-friendly: the cosmetic impairments are on the underside of the vehicle and are therefore irrelevant. To fix this you would have to replace the entire battery unit, which you are welcome to do - but only at the expense of Stocker himself!

Aachen 4y ago
Is it purely cosmetic? It's quoted as Tesla's claim but it's not clear whether this is disputed. "Cracks" in the underbody (I first assumed paint when I saw the title) sounded much more serious. Edit: translated the article and this being cosmetic is actually the core of the dispute. Since it won't pass the first safety inspection, it seems obviously false and the product is not usable as one could reasonably have expect and thus Tesla will have to fix it or refund the car under European consumer law as I know it (not sure if there are exceptions for vehicles).
- marcinzm 4y ago
  It doesn't seem cosmetic as, if I read correctly, an expert failed to pass the car for German car safety standards during an inspection. Despite that Tesla isn't going to fix it.
  - technofiend 4y ago
    I know nothing about German law, so sincere question - does enough of these issues cause Germany to ban sale of these cars in their country?
- altarius 4y ago
  The article also states that an expert "consultant" thinks the car will not pass the German roadworthiness inspection and will not be allowed to drive on public roads thereafter (which has to happen every 2 years?). It's like CA smog plus general inspection of every system including structural integrity and even headlights.
throwntoday 4y ago
> You jack up the car and look at details of the underbody every time you buy a factory new car? I know you are being facetious but yes I do. Why wouldn't I inspect thoroughly? Or get it professionally done? I have never bought a car, or a home, brand new or used, without a proper inspection. How is Tesla meant to know this guy didn't damage it himself? Please tell me how you would handle it in your business and how long you think you'd remain solvent.

LeoPanthera 4y ago

I understand the story is in German so you might not have read it, but it says he received the car in February but didn't notice the cracks until months later because the cracks are in the jack supports - the part of the car you lift when you want to change the wheels or something. The article in English via Google Translate: https://efahrer-chip-de.translate.goog/news/tesla-kunde-bekommt-neues-model-3-mit-rissen-so-kommt-er-nicht-durch-den-tuev_108198?_x_tr_sl=de&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp https://efahrer-chip-de.translate.goog/news/tesla-kunde-beko... He did try to get it repaired. Tesla refused.

deleted 4y ago
[deleted]

Cu3PO42 4y ago

To add to what other commenters have already said: the car in question was manufactured in the US, not Berlin.

_ea1k 4y ago

Its a Model 3, so not manufactured in Berlin. It isn't obvious to me if it was Fremont, it may have been from China. Regardless of point of origin, the problem was likely caused during shipment, and tbh, should have been caught by Tesla during a predelivery inspection. To me, this last part is the main failure here. Unless the customer took it somewhere for a tire rotation or wheel change and the shop did it. I know that is improbable, but, tbh, it wouldn't be the first time I've seen a shop screw something up and blame the factory.

throwntoday 4y ago
Right, so how would Tesla be able to determine whether the damage was caused by them or someone else? For someone spending $60k on a car, it seems kinds of moronic not to drop $2-300 on a full inspection after delivery but within the return window. The guy kinda deserves it. I get the hate train for Elon is full but this isn't Tesla's fault. The customer had the option to inspect on delivery and get any damage fixed. He chose not to.
- odshoifsdhfs 4y ago
  I don't know where you are from, but here (country in Europe) no-one does that. If they buy it new, pretty sure most things are covered by warranty and even small user fault issues brands tend to fix. I bought a 120k Porsche and didn't go and get it inspected. If I had any kind of problem with the car, I would just call ahead to secure a time slot and they would look over it/try to fix it. Once they diassembled the entire back seat system because of a rattling issue. Found out it was a metal ball from my kid's toy that went through the seatbelt hole and got under the seat. Took them a few hours to do so. Cost? zero. They replaced small parts for free also. Needed a bit of oil? not even a call, just stop by the shop and someone would do it in 10 minutes. The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour, which I understand may fly in the USA, but in Europe they are running into troubles (already are with marketing issues re auto pilot and even Musk 'get back into the office' memos and shit)

practice9 4y ago

It seems like its a Fremont-made car. Model 3 made in that factory always have some issues as opposed to Shanghai ones. Might be from a lack of attention by the workers + QA