At the time (~1999) digital photography was starting to take shape on the consumer side, the only option for viewing digital photos was on a CRT computer screen

At the time (~1999) digital photography was starting to take shape on the consumer side, the only option for viewing digital photos was on a CRT computer screen. Also at the time, the idea of anyone other than “nerds” having a computer and wanting to view photos on them was completely foreign to executives in the company (this was the overwhelmingly popular view of almost everyone at the time, not just Kodak executives). IMO, this was by far the primary issue that caused Kodak to miss out. Source: I worked in the Kodak HQ at this time.