4 ms·
Expedia is really bad about calling all their promotions "transactional emails". You see, once upon a time in the distant past, I used Expedia, so based on that
by floren 4y ago
Expedia is really bad about calling all their promotions "transactional emails". You see, once upon a time in the distant past, I used Expedia, so based on that transaction surely I care deeply about how "A more rewarding travel experience is coming in February": http://jfloren.net/content/expedia.png http://jfloren.net/content/expedia.png
- kmod 4y agoI'm not sure of the bindingness of this page [1], but the FTC says that transactional-vs-promotional is determined by what what a recipient "reasonably interpret[s]" it as, not what the sender says it is. Not that this prevents the kind of abuse that you mention, but I find if I send a email responding to the kind of email you mention and I politely explain how it is a violation of CAN-SPAM and if reported is a five-figure fine per email, then I magically get added to some sort of "do not send promotional emails that we call transactional" opt-out. [1] https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business https://www.ftc.gov/business-guidance/resources/can-spam-act...
- gifnamething 4y agoGoogle is similar! Google helpfully emailed me to let me know that my storage is 70% full. ...as it was when they emailed me two months ago, and four months ago, and six months ago... Essentially, they get to pass off an email advertising Google Drive/Google One/who cares as an emergency transactional email, pretending that I'm close to running out of space. Can't block it or I'd be blocking everything from Google. I can try to filter it but they keep changing the wording. Evil and intentional.