Email I just received from Amazon: Hello, We noticed that you have requested multiple returns in the last few months, and some of the items that you returned

Email I just received from Amazon: Hello, We noticed that you have requested multiple returns in the last few months, and some of the items that you returned were not received in their original condition. Items are considered as not in their original condition when they are damaged, have obvious signs of use, missing parts, or not cased in the packaging they came in. We would like to know how we can better support your shopping experience. Please reply to this email so we can understand any problems that you may be having with your orders or with the ordering process on Amazon.co.uk.