> Who makes these decisions really? In my experience it has almost always been devs who don’t really use what they’re developing. “Alert sounds don’t stop if a

> Who makes these decisions really? In my experience it has almost always been devs who don’t really use what they’re developing. “Alert sounds don’t stop if alert panel is open when new alert comes in” is only something a heavy user will notice. A dev might trigger an alert, but never think of weird edge cases like this. There are applications I use where if the dev actually had to use what they made regularly, they would start implementing changes that get rid of the tedium. That’s also why in that CRM case I would really be pushing to have the opportunity to work as an actual user a few hours a week to really get a sense of how it works and what they really needed from those special instructions.