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You can return in store immediately, after waiting 20+ minutes in line. I stopped ordering from Walmart because in store pickups and returns are a colossal was

You can return in store immediately, after waiting 20+ minutes in line. I stopped ordering from Walmart because in store pickups and returns are a colossal waste of time.

rgrs 4y ago
20+ minutes in line is a colossal waste of time? As someone from Asia am amused.
- orangepurple 4y ago
  Americans expect instant service. You either accomplish that by staffing accordingly or scheduling an appointment online or over the phone so when you come in you never wait. When I visited Japan waiting in lines seemed to be a hobby or a sport.
  - quartesixte 4y ago
    Neither. Queuing in Japan is as natural as breathing.
  - jjeaff 4y ago
    I saw a tv show or maybe a YouTube video where they created a line in public and waited to see if people would just get in line, not knowing what it was for. I think it did work. Can't remember what country it was. UK or could have been Japan.
- trompetenaccoun 4y ago
  In Shanghai you have the privilege queuing an hour or so just to be allowed outside these days :) But seriously, it's understandable that someone wouldn't want to wait for 20 minutes when the alternative is simply dropping off a parcel somewhere. Sure, there's always places that are worse but 20 minutes is relatively long, there's clearly room for improvement. I'm done with Amazon for the reasons others have mentioned and will gladly wait 20 minutes just so to not give them a single cent of my business. But not everyone hates them as much, some folks might not care much either way and just go with what's most convenient. Maybe they don't notice getting low quality trash from some Shenzhen-based seller either. The same way many people eat junk food because it's convenient. If competitors can match Amazon in that regard, I think even more people will turn their backs on them. Because what Amazon does well is automation and logistics, not quality.
  - fma 4y ago
    I replied to the OC that for Walmart.com orders you have the option to return in store or ship it back for free. If they don't want to go to the store then don't have to...they can mail it back, just like Amazon. https://www.walmart.com/cp/returns/1231920 https://www.walmart.com/cp/returns/1231920
- Rastonbury 4y ago
  Asia doesn't generally have mature e-commerce with Amazon-like service. In Europe, you can request a return and the courier will show up at your door and take the item or sometimes Amazon will just refund you and tell you to keep it. I'm waiting for Amazon to become a proper competitor here, they'll raise the standards of shoddy Asian ecomm companies
fma 4y ago
I don't understand your point...Nothing stops you from returning via mail, for free, just like Amazon...? Walmart has the flexibility of both. If I have an expensive item I'd rather have the piece of mind that it won't get lost in the mail or in Amazon's warehouse, or like the case of my Apple watch...they've received it but haven't refunded it a week later. Walmart customer service is open in the early mornings and evenings - more flexible hours than a UPS store or the likes and that's when I'd go where there's less people.

You can return in store immediately, after waiting 20+ minutes in line. I stopped ordering from Walmart because in store pickups and returns are a colossal waste of time.

rgrs 4y ago

20+ minutes in line is a colossal waste of time? As someone from Asia am amused.

orangepurple 4y ago
Americans expect instant service. You either accomplish that by staffing accordingly or scheduling an appointment online or over the phone so when you come in you never wait. When I visited Japan waiting in lines seemed to be a hobby or a sport.
- quartesixte 4y ago
  Neither. Queuing in Japan is as natural as breathing.
- jjeaff 4y ago
  I saw a tv show or maybe a YouTube video where they created a line in public and waited to see if people would just get in line, not knowing what it was for. I think it did work. Can't remember what country it was. UK or could have been Japan.
trompetenaccoun 4y ago
In Shanghai you have the privilege queuing an hour or so just to be allowed outside these days :) But seriously, it's understandable that someone wouldn't want to wait for 20 minutes when the alternative is simply dropping off a parcel somewhere. Sure, there's always places that are worse but 20 minutes is relatively long, there's clearly room for improvement. I'm done with Amazon for the reasons others have mentioned and will gladly wait 20 minutes just so to not give them a single cent of my business. But not everyone hates them as much, some folks might not care much either way and just go with what's most convenient. Maybe they don't notice getting low quality trash from some Shenzhen-based seller either. The same way many people eat junk food because it's convenient. If competitors can match Amazon in that regard, I think even more people will turn their backs on them. Because what Amazon does well is automation and logistics, not quality.
- fma 4y ago
  I replied to the OC that for Walmart.com orders you have the option to return in store or ship it back for free. If they don't want to go to the store then don't have to...they can mail it back, just like Amazon. https://www.walmart.com/cp/returns/1231920 https://www.walmart.com/cp/returns/1231920
Rastonbury 4y ago
Asia doesn't generally have mature e-commerce with Amazon-like service. In Europe, you can request a return and the courier will show up at your door and take the item or sometimes Amazon will just refund you and tell you to keep it. I'm waiting for Amazon to become a proper competitor here, they'll raise the standards of shoddy Asian ecomm companies

fma 4y ago

I don't understand your point...Nothing stops you from returning via mail, for free, just like Amazon...? Walmart has the flexibility of both. If I have an expensive item I'd rather have the piece of mind that it won't get lost in the mail or in Amazon's warehouse, or like the case of my Apple watch...they've received it but haven't refunded it a week later. Walmart customer service is open in the early mornings and evenings - more flexible hours than a UPS store or the likes and that's when I'd go where there's less people.