My experience has been deteriorating, too. I think the pandemic has caused much of this over the past couple of years, both from growth, from Amazon employees

My experience has been deteriorating, too. I think the pandemic has caused much of this over the past couple of years, both from growth, from Amazon employees remote working, and general cost and productivity. That's not to say there wasn't prior deterioration. Some longer term factors are possibly Bezos retiring and sales tax reducing their advantage over physical stores.