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it feels like they realized during covid that people will tolerate it because "everything is a mess right now", and will now take advantage of it forever. Hone
by paulmd 4y ago
it feels like they realized during covid that people will tolerate it because "everything is a mess right now", and will now take advantage of it forever.
Honestly the problems also coincided with the change to in-house amazon logistics... it seems like the delay rate with UPS/Fedex logistics is far lower than with amazon shipping. Especially pre-covid, UPS/Fedex were just absolutely completely reliable, if they said 2-day it would be there in 2 days, nowadays the most I've seen is an extra day here or there occasionally.
It seems like Amazon looked at the logistics problem and said "we can solve that 95% as well as UPS and if anyone complains too often we'll just ban their account, so there is no need to outperform it since we're not the ones who bear the cost if we don't".
After all - the way Amazon gets that 2-day guarantee is, if it doesn't make it through their logistics in time for delivery on UPS 2-day shipping, they have to pay more to UPS for overnight shipping/etc. That's money they can now retain in-house because lol fuck the customer. And I'm sure on-time delivery was a KPI for UPS/Fedex if they wanted to get paid, they had an incentive to get it there on time or else... and amazon logistics doesn't. Having those two entities be separate led to big improvements in quality-of-service as they each tried to minimize the faults in their own behavior, now it's one entity and it's fine if it sucks.
(not talking about busting the balls of some delivery driver here either, these are problems with amazon's logistics and shipments, not the drivers.)
- fauigerzigerk 4y ago>it feels like they realized during covid that people will tolerate it because "everything is a mess right now", and will now take advantage of it forever. I don't think that's fair. Amazon was among the very very few things that actually worked during the pandemic (in London). And they still have the best logistics operation by far. What's not working is search. It feels like they're not even trying to show you what you're looking for. They're just trying to sell you something ... anything, regardless of how unsuitable or useless it may be. It's so frustrating that I'm even resorting to Google search sometimes, which says a lot. Product search is universally broken everywhere.
- funcDropShadow 4y agoWell, in Germany, Amazon logistics is so bad, that I am actively looking for other online shops that deliver through DHL. Most of the time, I don't care whether an electronic gadget arrives in one or two days. But I like reliability. And Amazon's own drivers usually arrive very late in evening, drop the packet wherever they want without even ringing the bell. Recently, I found an Amazon packages in my garden that was delivered before christmas. And I agree totally with your point about search.