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I once shipped a new product, and was surprised to receive no negative feedback from users regarding content quality. Happens out, UX team placed the "Send Fee

I once shipped a new product, and was surprised to receive no negative feedback from users regarding content quality. Happens out, UX team placed the "Send Feedback" button below the infinite scroll content feed.

duxup 4y ago
Metric met! I recall a new marketing executive who touted that they had improved the youtube ads so much that NOBODY had skipped a single improved youtube ad! They made the ads all so short that you couldn't skip them.
- rk06 4y ago
  Isn't it a good thing? Like if the ads are 5-6 seconds. Then they are certainly in right direction. If they were trying "skiping not allowed in 60+ sec long ads", then it would be bad
  - weird-eye-issue 4y ago
    In the right direction for... What? Maybe for your attention span or what YOU like but maybe not for what they are actually buying ads for... Money
klyrs 4y ago
I've encountered pages like that and wondered if the ux devs did it for that express purpose... last time I saw it, I was looking for some legal info (copyright/privacy or something); a dark pattern indeed.
lucasyvas 4y ago
It's hilarious to me that the Design/UX team is always the one making mistakes like this where I've worked. We're just sitting there saying, even from a non-code point of view, this shit makes zero sense. Ignored as usual.
- wonderbore 4y ago
  It’s not just designers. I’ve given up suggesting style improvements because the boss comes back with “no user complained about it yet” when my suggestion is to use less crappy color. Who is going to complain about a color? Smh
- productceo 4y ago
  A professional medical doctor will make more medical mistakes than I will. Let us try our best to treat them charitably, forgive the mistakes we see, and provide input to help them do their work even better! I had success working with Design/UX or any other specialists acknowledging that they spent more time thinking about it than I have, and that, of course, they will be the final decision makers on whether to accept or reject any inputs I give, before providing any feedback or ideas I have. Also, taking the attitude, not of "Let me teach you X", but of "Teach me whether you considered X and, if you have, why you haven't tried X yet".
  - wruza 4y ago
    A professional medical doctor will make much less medical mistakes than you will in a medical field.
    - psYchotic 4y ago
      You probably misunderstood: gp won't make mistakes in a medical field because he's not a medical professional, so he won't do anything in the medical field. The same sometimes applies to designers and developers: if developers don't design, then of course they won't make bad designs. The gist of it all is: don't ridicule people for mistakes, even if they're in their supposed field of expertise. Just let them know they've made a mistake if you see one.
      - wruza 4y ago
        I see ggp point as a beatiful love-speech in a context that is completely different from what was discussed.
karaterobot 4y ago
It's because they're designing it in Figma or Sketch, and of course infinite scrolling doesn't work in Figma and Sketch. If you don't predict this problem intuitively, you won't catch it until it's been implemented. Ideally, there is a QA pass on staging, involving the designer, in which more than "does this feature work as written in the ticket" is the question you try to answer before releasing the feature. Many teams don't do this, and the blame for that lies with different people in different organizations I've worked in. But developers often sneeringly deride designers for not catching things like this — "you had one job, lol" — but the sad truth is that there's no testing suite to help designers catch stupid mistakes. Speaking practically, the unit tester for a design is often the developer who tries to build it. Imagine what your interpreter or compiler or testing framework would say about your intelligence if it could talk!

duxup 4y ago

Metric met! I recall a new marketing executive who touted that they had improved the youtube ads so much that NOBODY had skipped a single improved youtube ad! They made the ads all so short that you couldn't skip them.

rk06 4y ago
Isn't it a good thing? Like if the ads are 5-6 seconds. Then they are certainly in right direction. If they were trying "skiping not allowed in 60+ sec long ads", then it would be bad
- weird-eye-issue 4y ago
  In the right direction for... What? Maybe for your attention span or what YOU like but maybe not for what they are actually buying ads for... Money

klyrs 4y ago

I've encountered pages like that and wondered if the ux devs did it for that express purpose... last time I saw it, I was looking for some legal info (copyright/privacy or something); a dark pattern indeed.

lucasyvas 4y ago

It's hilarious to me that the Design/UX team is always the one making mistakes like this where I've worked. We're just sitting there saying, even from a non-code point of view, this shit makes zero sense. Ignored as usual.

wonderbore 4y ago
It’s not just designers. I’ve given up suggesting style improvements because the boss comes back with “no user complained about it yet” when my suggestion is to use less crappy color. Who is going to complain about a color? Smh
productceo 4y ago
A professional medical doctor will make more medical mistakes than I will. Let us try our best to treat them charitably, forgive the mistakes we see, and provide input to help them do their work even better! I had success working with Design/UX or any other specialists acknowledging that they spent more time thinking about it than I have, and that, of course, they will be the final decision makers on whether to accept or reject any inputs I give, before providing any feedback or ideas I have. Also, taking the attitude, not of "Let me teach you X", but of "Teach me whether you considered X and, if you have, why you haven't tried X yet".
- wruza 4y ago
  A professional medical doctor will make much less medical mistakes than you will in a medical field.
  - psYchotic 4y ago
    You probably misunderstood: gp won't make mistakes in a medical field because he's not a medical professional, so he won't do anything in the medical field. The same sometimes applies to designers and developers: if developers don't design, then of course they won't make bad designs. The gist of it all is: don't ridicule people for mistakes, even if they're in their supposed field of expertise. Just let them know they've made a mistake if you see one.
    - wruza 4y ago
      I see ggp point as a beatiful love-speech in a context that is completely different from what was discussed.

karaterobot 4y ago

It's because they're designing it in Figma or Sketch, and of course infinite scrolling doesn't work in Figma and Sketch. If you don't predict this problem intuitively, you won't catch it until it's been implemented. Ideally, there is a QA pass on staging, involving the designer, in which more than "does this feature work as written in the ticket" is the question you try to answer before releasing the feature. Many teams don't do this, and the blame for that lies with different people in different organizations I've worked in. But developers often sneeringly deride designers for not catching things like this — "you had one job, lol" — but the sad truth is that there's no testing suite to help designers catch stupid mistakes. Speaking practically, the unit tester for a design is often the developer who tries to build it. Imagine what your interpreter or compiler or testing framework would say about your intelligence if it could talk!