Recently I tried buying some shoes from somewhere that wasn't Amazon. My order never arrived and I never heard anything from them. To get a response I had to ca

Recently I tried buying some shoes from somewhere that wasn't Amazon. My order never arrived and I never heard anything from them. To get a response I had to call their 1-800 number. "Oh yeah, it looks like that shipment has been delayed. I'm not seeing any estimated arrival date. Would you like to try ordering them in a different color?" Then I had to read my credit card number over the phone to get a refund. Amazon has problems but in my experience their competitors are worse.