I've found that SES is pretty vague for managing complaints against the sender. The metrics that this provide are useful, because someone with limited technical

I've found that SES is pretty vague for managing complaints against the sender. The metrics that this provide are useful, because someone with limited technical skill can monitor complaints and adjust course. If the email system you're writing provides an admin UI to change the particulars (from email, subject, various headers), then complaint management and tweaking can all be done without a coder.