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I buy stuff from Amazon several times per week. There are whole swaths of items I won’t buy on there though - anything food related or personal care for two exa

by 300bps 4y ago

I buy stuff from Amazon several times per week. There are whole swaths of items I won’t buy on there though - anything food related or personal care for two examples. I’ve had too many incidents of improperly handled or expired food being sent to me or outright fake / gray market things. It’s hard to lose confidence in a company overall though with such an amazingly easy and liberal return policy.

prewett 4y ago
You aren't going to lose confidence in a company that has "whole swaths of items I won't buy" because of personal experience with being shipped expired food and obvious fakes? What would it take for you to lose confidence? Unfortunately, there are a lot of things that are difficult to source outside of Amazon, so while I avoid any company whose co-mingling policy pretty much guarantees fakes, sometimes you just have to take your chances. Day Two can't come quickly enough, as far as I'm concerned.
soneil 4y ago
Until that return policy fights back too. That's a learning experience. I got in a fight with them because I ordered an SSD, I received a box containing brown packing paper. When I wanted a refund or replacement, they wanted me to return the SSD .. Their returns policy works fine when you fit in an automated workflow. The moment they have to exhibit independent thought, you're screwed. And if you try to exercise your consumer rights, they'll come down hard. Chargebacks will be met with your account being closed, including losing any access digital media you've "bought" through them (which is why I still won't convert my legacy Audible account to an Amazon account, no matter how many times they ask)
- sdflhasjd 4y ago
  > Their returns policy works fine when you fit in an automated workflow Sounds familiar... in 2019 I bought a multipack of smart bulbs. Unfortunately, one failed after only a couple of months. I asked amazon for a replacement, and they wouldn't do anything until I sent every single bulb back.

by 300bps 4y ago

prewett 4y ago

You aren't going to lose confidence in a company that has "whole swaths of items I won't buy" because of personal experience with being shipped expired food and obvious fakes? What would it take for you to lose confidence? Unfortunately, there are a lot of things that are difficult to source outside of Amazon, so while I avoid any company whose co-mingling policy pretty much guarantees fakes, sometimes you just have to take your chances. Day Two can't come quickly enough, as far as I'm concerned.

soneil 4y ago

Until that return policy fights back too. That's a learning experience. I got in a fight with them because I ordered an SSD, I received a box containing brown packing paper. When I wanted a refund or replacement, they wanted me to return the SSD .. Their returns policy works fine when you fit in an automated workflow. The moment they have to exhibit independent thought, you're screwed. And if you try to exercise your consumer rights, they'll come down hard. Chargebacks will be met with your account being closed, including losing any access digital media you've "bought" through them (which is why I still won't convert my legacy Audible account to an Amazon account, no matter how many times they ask)

sdflhasjd 4y ago
> Their returns policy works fine when you fit in an automated workflow Sounds familiar... in 2019 I bought a multipack of smart bulbs. Unfortunately, one failed after only a couple of months. I asked amazon for a replacement, and they wouldn't do anything until I sent every single bulb back.