3 ms·

Isn't it also easier to implement if you don't force the customer to go through a rather long and annoying cancel form? Win-win for the developer and the user,

• sirclueless 15y ago
  Perhaps win-win for the customers and developers, but not so win-win for the investors. Personal gyms practically make their living out of impossible-to-cancel memberships. Some economist should do an analysis of how much money is spent on unwanted/unused subscription fees. I bet the answer would be interesting.
  • robryan 15y ago
    I think a larger factor is gyms is people really liking the idea of working out all the time and while unable to commit to it they don't want to throw in the towel and quit the gym. Even if cancellation is just a phone call away plenty prefer to keep them.
  • freejack 15y ago
    Some economist should do an analysis of the long term prospects of a company that builds "screwing the customer" into their business model. I'm consistently surprised at how many people think its okay to push the bounds of what's acceptable in this area. I've taken the view in my business that "no games" is the only way to build long term value and I receive feedback daily from my customers how refreshing our approach is. It is definitely a win-win for everyone, including investors, when a business can build long-time value. I'd argue its the best type of win.