Although my experience was at a mid-size startup, I know that emails to the CEO always ended up getting resolved quickly because he would forward them to the re

Although my experience was at a mid-size startup, I know that emails to the CEO always ended up getting resolved quickly because he would forward them to the relevant team lead and they always got prioritized at the top of the queue. Not sure if that's the most efficient way to manage user issues, but works for the user who emails. Something to be said about the squeaky wheel getting the grease.