The thing that matters is that those are available to you. The bank does some modeling on how much use all of those facilities will get, and plans accordingly.

The thing that matters is that those are available to you. The bank does some modeling on how much use all of those facilities will get, and plans accordingly. You figure into that planning whether you go or not. I don't know the stats on how many free checking users use bank branches, but we both know it's more than zero. Same with phone service. As far as the computer systems, those scale with number of accounts, not number of dollars. Given that the majority of accounts are likely to be free, or low net-worth accounts, it stands to reason that free checking customers make up a significant portion of the cost of operating these systems.