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Many years ago (10+?) I ran into some complicated travel issue related to my booked travel on Travelocity and I CC'd the CEO on my email trying to resolve it.
by YZF 4y ago
Many years ago (10+?) I ran into some complicated travel issue related to my booked travel on Travelocity and I CC'd the CEO on my email trying to resolve it. Got an email back fairly quickly that seemed to be genuinely from the CEO CC-ing some relevant person and my issue got resolved.
Probably wouldn't happen today but who knows.
- atlasunshrugged 4y agoAlthough my experience was at a mid-size startup, I know that emails to the CEO always ended up getting resolved quickly because he would forward them to the relevant team lead and they always got prioritized at the top of the queue. Not sure if that's the most efficient way to manage user issues, but works for the user who emails. Something to be said about the squeaky wheel getting the grease.