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My late father was fond of writing CEO's and sometimes Governors when he had a grievance. He'd always hear back and usually have his problem taken care of by t
by rmason 4y ago
My late father was fond of writing CEO's and sometimes Governors when he had a grievance. He'd always hear back and usually have his problem taken care of by the CEO's, though not always from the Governors.
Following his example I tried it once or twice writing the CEO. Never heard back a single time. I am not speaking of an email which can possibly get lost in the web machinery at most corporations, but a typed letter. A letter can indicate real problems at a location which are hidden from him when he visits.
While it may get ignored by an executive secretary when you don't hear back you hold it against them. It sends the message loud and clear they don't care about the customer.
- MichaelZuo 4y ago
- atlasunshrugged 4y agoThe writing style of a formal letter to an executive versus a comment on an online forum is bound to be different. Not sure what your point is here.
- 99_00 4y agoNot if it's well written
- MichaelZuo 4y ago‘bound to be different’ Really? Many do not know how to write appropriate formal letters, even on HN. And some probably don’t care to or don’t have the english skills to write credible comments either. That’s just how a diverse community works. Some folks, long time posters, smart, even with the best of intentions, just sound off, or come off as strange when writing comments here, especially when they are doing so outside of their domain of expertise or responding to someone they believe is weighing in with a disagreeable opinion. You really think zero of them would send a letter in the same writing style when a formal style would be most appropriate? I’m fairly certain some percentage would. Especially if the person is famous or otherwise notable. For example, the last big Stripe thread had Patrick Collison comment and otherwise seemingly respectable posters, judging by their history, came out of the woodwork to dump on him. For some perceived faults of Stripe, etc.
- al_borland 4y agoMy dad also writes a lot of letters to CEOs when something has gone wrong. He also gets a pretty high response rate. In many cases he ends up with a point person to work with to see his issue through. Kia and Ford were two ones I remember. He also has a special contact at the Wall Street Journal for any issues.