i rma’d a 10tb drive (or something) to WD using their Advanced RMA process. WD support gave me a huge nightmare over pictures of the drive. i couldn’t pull the

i rma’d a 10tb drive (or something) to WD using their Advanced RMA process. WD support gave me a huge nightmare over pictures of the drive. i couldn’t pull the drive without risking down time and data loss. wd support basically told me fuck off. i emailed David Goeckeler and explained the situation and he took care of everything. i will always be a WD customer as long as he’s around.