I emailed Steve Jobs (sjobs@apple.com) in 2009 after a frustrating exchange at the Soho apple store in NY. He or someone using his account replied in less than

I emailed Steve Jobs (sjobs@apple.com) in 2009 after a frustrating exchange at the Soho apple store in NY. He or someone using his account replied in less than 5 minutes with a follow up question, and the problem got fixed the next day.