Having basically no overhead for customer service, human resources, benefits etc will certainly cut costs for all parties. It's also the definition of a race to

Having basically no overhead for customer service, human resources, benefits etc will certainly cut costs for all parties. It's also the definition of a race to the bottom. Cutting costs in shipping and having your drivers entirely managed by algorithms might result in an anxious person throwing your packages on your doorstep or scraping your driveway with their truck. You can return packages at least. Cutting costs on a taxi service get a bit frightening when you think about it. The person you're trusting your life to could be anyone that convinced an algorithm to hire them for the least amount of money possible.